Job Description / Qualifications
Japanese electronics manufacture seeks an IT System Administrator.

JOB SUMMARY

The IT Systems Administrator plays a pivotal role in delivering secure, reliable, and high-performing IT services to our global workforce. This hands-on role blends end-user support, infrastructure administration, security operations, and site ownership, ensuring operational excellence across multiple IT domains. You will collaborate with cross-functional IT teams, act as the primary on-site IT owner, and drive continuous improvement using Information Technology Infrastructure Library (ITIL) and best-in-class tools.


ESSENTIAL DUTIES AND RESPONSIBILITIES

IT Service Delivery & Support
Deliver efficient, high-quality IT services aligned with business needs and SLAs
Maintain exceptional customer satisfaction through proactive support and clear communication
Provide Smart Hands support: hardware installs, troubleshooting, testing, and maintenance
Provide technical assistance to staff, troubleshoot issues, and train employees on IT and security best practices.

Facilities Oversight
Serve as the primary IT point of contact for the physical offices
Assume full ownership of all site-specific IT operations, assets, and performance
Coordinate with our Group IT teams to ensure seamless site integration and uptime

Cloud & Endpoint Administration
Administer Office 365 suite (Exchange, Teams, SharePoint, OneDrive)
Manage Microsoft Intune, Entra ID (Azure AD), Security Center, and Purview
Deploy and manage Windows devices via Microsoft Autopilot
Administer Jamf Pro for iOS fleet management, security, and compliance
Support and optimize iOS and Windows environments for engineering productivity

Security Operations & Incident Response
Oversee cybersecurity measures including firewalls, intrusion detection, endpoint protection, and patch management.
Monitor Security Operations Center (SOC) alerts using SIEM and Microsoft Defender
Perform Tier 1 / Tier 2 incident response: investigate, contain, mitigate, and document security events
Administer and monitor access control systems, CCTV, alarm systems, and badge management.
Protect sensitive IP, design data, and semiconductor R&D assets

System & Infrastructure Administration
Maintain servers, networks, storage, and critical applications
Ensure high availability, performance, and disaster recovery readiness
Support engineering tools, EDA software environments, and design workflows

Enterprise Application Management
Maintain secure internal websites and intranet platforms using modern web technologies
Manage and maintain 3rd-party applications, ensuring stability, updates, and integration with core systems
Manage enterprise applications with scalable architecture, multilingual UI support, and secure access controls

IT Service Management (ITSM) & Governance
Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk
Apply ITIL v4 best practices to streamline service delivery and maturity
Track KPIs, generate reports, and drive service improvement plans (SIPs)

Documentation & Continuous Improvement
Maintain comprehensive, up-to-date documentation of systems, configurations, and procedures
Identify automation opportunities, process gaps, and efficiency gains
Champion adoption of industry best practices and emerging technologies


REQUIRED SKILLS AND QUALIFICATIONS

Technical Skills
Microsoft 365 Administration: Intune, Entra ID, Autopilot, Security Center, Purview
Mobile Device Management (MDM): Jamf Pro administration support
Operating Systems: Deep expertise in Windows 11 and iOS
Security Tools: SIEM, EDR (Defender), incident response workflows
Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting
ITSM Platforms: Zendesk, ServiceNow, Jira, or similar
Web & Application Development:
o Proficiency in Pleasanter customization, REST APIs, and workflow automation
o Secure internal web development (HTML/CSS/JavaScript, .NET, or similar)
o 3rd-party application integration and lifecycle management
o Scalable, multilingual enterprise app architecture
Scripting/Automation (preferred): PowerShell, Bash, Python, or JAMF API


Certifications (preferred)
Microsoft: MD-102, AZ-104
CompTIA: Security+ (SY0-701), CySA+ (CS0-003)
Apple: Jamf Certified Admin or Jamf Certified Expert
ITIL 4 Foundation

Preferred Qualifications
Experience supporting EDA tools (Cadence, Synopsys, Mentor) or semiconductor metrology workflows
Familiarity with zero-trust security models and IP protection
Background in regulated environments (SOX, NIST, ISO 27001)
Experience with infrastructure as code (IaC) or configuration management
Hands-on experience with Pleasanter
Proven ability to deliver multilingual, user-friendly internal tools for global team

EDUCATION AND EXPERIENCE

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
3–5+ years in IT systems administration with a focus on end-user support, security, and cloud/endpoint management
Hands-on experience in semiconductor, hardware design, or field service-heavy environments (preferred)
Proven track record in site-level IT ownership and cross-team collaboration